Popup surveys that get you answers. 100% free.

A popup survey is a short questionnaire that appears in an overlay on your website while someone is browsing, instead of on a separate page they have to visit.

Because it asks in the moment, a popup survey captures the reason behind behavior you can already see in your analytics. Your heatmaps show you that people stall on the shipping step. A popup survey tells you it's the delivery estimate.

Crazy Egg Popup Surveys collect feedback straight from the people using your website, without pulling them out of what they were doing. Ask them:

• Why they didn't buy.
• If a page answered their question.
• How likely they'd be to recommend you.

Then read the answer next to the Session Recording of that exact visit: the pages they saw, the clicks they made, the friction they hit. You’ll see the “why” behind your web analytics.

Yes, popup is the default format. The survey displays as a widget over your existing page content on any page where Crazy Egg is installed, and you don't add code for each new survey. Build it, choose where it shows, publish.

You can also share any survey as a standalone URL for email, social, in-app messages, or a QR code. Same survey, same reporting, two ways to deliver it.

Yes. Set the trigger to exit intent and the survey appears only when a visitor moves to leave. We recommend using exit intent surveys on cart and checkout pages, pricing pages, and trial signup pages.

Surveys supports these question types:

• Multiple Choice (choose only one)
• Multiple Choice (choose one or more)
• Short Text
• Long Text
• Email
• Stars Rating
• Numeric Rating
• Emoji Rating
• NPS (Net Promoter Score)

You can either deploy Surveys as a popup widget (directly on any website page), or at an external URL link.

Survey popup widgets can be displayed on any website page where Crazy Egg is installed. You do not need to add additional custom code to fit the widget on your page.

You can install Crazy Egg by copying and pasting one piece of code into your website settings (at the top of the head section).

Find this piece of code by logging into your account, then clicking "Install Crazy Egg" in the sidebar. No technical knowledge required. Doing this takes just three minutes.

• Drupal
• Google Tag Manager
• Joomla
• Magento
• Segment
• Shopify
• Squarespace
• Wix
• WordPress

Crazy Egg's lightweight script is optimized to minimize impact on your site speed. It loads asynchronously, so it won't delay other critical page resources.

Yes! Crazy Egg comes with a free library of 50+ Survey templates, which you can then customize as needed.

These templates cover a wide range of use cases, from product user research to marketing to customer support.

Yes. You can customize the color, position, and text appearance of each Survey from its settings page.

Crazy Egg Popup Surveys include these triggers:

• Immediately: fires as soon as the page loads.
• Exit intent: fires when the cursor moves toward the browser bar.
• Time on page: fires after a set amount of time.
• Scroll depth: fires once a user scrolls through a percentage of the page.
• Click on a specific element: fires after an element has been clicked.
• Number of pages viewed: fires after a specific number of pages are viewed.

You can also suppress a survey so it never reappears to a visitor who already saw it or answered it.

Yes, you can design Surveys with conditional branching logic based on the visitor's specific responses.

Any Survey question can skip to different questions, collect user emails, auto-finish the survey, redirect to a new page, or send a follow-up email to create a personalized question path.

Responses appear on the survey's results page as they arrive, with charts generated automatically.

Text answers are tagged with AI sentiment analysis. Our Top Insights feature writes a plain-language summary of the patterns across all your responses.

Everything exports to CSV for your own analysis, on every plan including Free.

To help contextualize Survey feedback, Crazy Egg automatically captures anonymized data on the device type, browser, and country of respondents.

It also automatically tags visitors based on their website actions and friction they’ve encountered.

Crazy Egg does not identify Survey respondents by default. However, you can opt into tracking this in your account settings.

Yes, Crazy Egg automatically links to the relevant Session Recording and page history for each Survey response (if your subscription plan includes Session Recordings).

Yes, you can set up notifications for when you get a response to a specific Survey. Notifications can be received via:

• Email
• Slack
• Zapier
• API endpoint

With Zapier and API endpoints, you can also automatically send response data to any supported software, such as your CRM or Marketing Automation Platform.

All Crazy Egg users get access to unlimited Surveys and unlimited responses, no matter their subscription (seriously). Even if you’re on Crazy Egg’s Free plan.

Customers on paid plans have the option to fully remove Crazy Egg’s watermark from the design of their Survey widgets. But all users still have the ability to customize the text and color of their Surveys, including Free users.