Get fast feedback with Surveys.
100% free.
Collect NPS ratings, qualitative feedback, and support requests to improve your website experience.
Install in minutes • No credit card required
Crazy Egg is trusted by over 436,000 websites
Effortlessly create your first Survey
Insert seamlessly onto your website
Display surveys directly on an existing website page, or send visitors to a dedicated page link for sharing elsewhere.
Use a template or custom design
Design your Survey flow from a variety of question types, or select from 50+ templates built to:
- Conduct market research
- Measure Net Promoter Score (NPS)
- Collect product usability feedback
- Create customer support tickets
Customize your style & branding
Select your logo, colors, and survey positioning to ensure a seamless on-brand experience.
For best accessibility, our surveys meet all 61 criteria of the WCAG AAA standards.
Get actionable user insights, fast
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Automated data visualizations
We immediately generate charts to help analyze your data, in real time.
Text responses are also tagged with AI for fast sentiment analysis.
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Usable AI-Powered Takeaways
✨Top Insights automatically interprets survey responses, helping you understand the most important patterns in just seconds.
Get the big takeaways on user sentiment, behavior, and pain points to prioritize how to improve your website next.
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Export response data to CSV
Download your survey reports to a spreadsheet format for your own analysis — 100% free.
Design powerful custom logic and automation
Custom Survey triggers
Target visitor segments based on:
- Page URL
- Device type
- Traffic source
- Click or scroll behavior
- And more
Advanced conditional branching logic
Show or hide questions, and dynamically customize your flow based on the user's responses.
Skip to different questions, collect user emails, or even redirect to a new page to create a personalized survey path.
Reproduce UX issues and errors
For visitors with UX issues, filter based on auto-tagged signs of frustration — and watch related Session Recordings to reproduce errors.
See device, browser, and country for each respondent.
Send notifications to the right team
Automatically send a notification via email, Slack, API endpoint, or Zapier integrations when your survey gets a response.
Sync feedback to your CRM or Marketing Automation, and even create a Support ticket when users ask for assistance.
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What are Crazy Egg Surveys for?
Crazy Egg Surveys are an effective tool for collecting feedback directly from visitors, without disrupting their website experience. Crazy Egg ties Survey responses to Session Recordings and website activity, helping you understand the context behind your behavioral analytics.
Crazy Egg is ideal for marketers looking to optimize the UX and conversion rates of their websites.
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What question types can I use?
Surveys supports these question types:
- Multiple Choice (choose only one)
- Multiple Choice (choose one or more)
- Short Text
- Long Text
- Stars Rating
- Numeric Rating
- Emoji Rating
- NPS (Net Promoter Score)
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What Survey formats can I use?
You can either deploy Surveys as a popup widget (directly on any website page), or at an external URL link.
Survey popup widgets can be displayed on any website page where Crazy Egg is installed. You do not need to add additional custom code to fit the widget on your page.
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How do I install Crazy Egg on my website? Will this impact site experience?
You can install Crazy Egg by copying and pasting one piece of code into your website settings (at the top of the head section).
Find this piece of code by logging into your account, then clicking "Install Crazy Egg" in the sidebar. No technical knowledge required. Doing this takes just three minutes.
- Drupal
- Google Tag Manager
- Joomla
- Magento
- Segment
- Shopify
- Squarespace
- Wix
- WordPress
Crazy Egg's lightweight script is optimized to minimize impact on your site speed. It loads asynchronously, so it won't delay other critical page resources.
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Is there a template library of Survey designs?
Yes! Crazy Egg comes with a free library of 50+ Survey templates, which you can then customize as needed.
These templates cover a wide range of use cases, from product user research to marketing to customer support.
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Can I customize appearance and branding?
Yes. You can customize the color, position, and text appearance of each Survey from its settings page.
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What targeting and trigger options exist?
Surveys can be targeted to visitors by page, either with individual URLs or wildcards. You can also segment to visitors from specific traffic mediums or domain referrers, or based on device type. You can also display the widget to just a sample of visitors, instead of 100%.
Additionally, Surveys can be triggered based on the specific behavior of individual visitors. These triggers include:
- As soon as the page loads
- A certain number of seconds after the page loads
- When the visitor scrolls past the fold
- When a visitor is about to leave the page (exit intent)
- After viewing a certain number of pages
- When a visitor clicks a specific button
The Survey can also be suppressed, so that it doesn’t appear to visitors who’ve already seen the widget or submitted a response.
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Can I design Surveys with conditional branching logic?
Yes, you can design Surveys with conditional branching logic based on the visitor's specific responses.
Any Survey question can skip to different questions, collect user emails, auto-finish the survey, redirect to a new page, or send a follow-up email to create a personalized question path.
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What functionality exists to analyze Survey results? Can I download responses?
All responses can be viewed directly within the results page of your Survey, or exported in CSV format to be analyzed in spreadsheets.
To help understand results quickly, Crazy Egg uses AI to perform sentiment analysis on text responses. Crazy Egg also automatically produces charts to help aggregate and visualize data from survey responses.
Crazy Egg also automatically performs AI Analysis on Survey responses, highlighting several of the main takeaways without having to be prompted.
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Does Crazy Egg capture any device or activity metadata?
To help contextualize Survey feedback, Crazy Egg automatically captures anonymized data on the device type, browser, and country of respondents.
It also automatically tags visitors based on their website actions and friction they’ve encountered.
Crazy Egg does not identify Survey respondents by default. However, you can opt into tracking this in your account settings.
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Can I view Session Recordings and page history for respondents?
Yes, Crazy Egg automatically links to the relevant Session Recording and page history for each Survey response (if your subscription plan includes Session Recordings).
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Can I get notifications for Survey responses? What integrations are available?
Yes, you can set up notifications for when you get a response to a specific Survey. Notifications can be received via:
- Slack
- Zapier
- API endpoint
With Zapier and API endpoints, you can also automatically send response data to any supported software, such as your CRM or Marketing Automation Platform.
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How does pricing work for Surveys? Is there a free tier?
All Crazy Egg users get access to unlimited Surveys and unlimited responses, no matter their subscription (seriously). Even if you’re on Crazy Egg’s Free plan.
Customers on paid plans have the option to fully remove Crazy Egg’s watermark from the design of their Survey widgets. But all users still have the ability to customize the text and color of their Surveys, including Free users.